BK Okay's Privacy Policy

When you create an account and use our services on bk okay, we collect certain necessary information. Without it, we cannot provide you with a safe and seamless gaming experience. We only collect what is genuinely needed.

Directly Provided Information

Information you provide directly — at registration, when updating your profile, or when contacting support:

Automatically collected information

When you use the bk okay website or app, certain information is collected automatically. This includes your IP address, browser type, device information, page view history, and login timestamps. This data helps maintain platform security and improve the quality of our services.

Bk okay uses your information only for lawful and transparent purposes. We will never use your data in any way that has not been disclosed to you in advance. Below is a detailed breakdown of what information is used for:

• Account management: To handle registration, login verification, password resets, and overall account security
• Financial transactions: To process deposits, withdrawals, and bonus payments
• Customer Support: To address your complaints, questions, and support needs
• Fraud prevention: To detect suspicious activity and keep your account secure
• Service improvement: To analyze user experience and continuously improve the platform
• Legal Obligation: To maintain compliance with regulatory authorities
• Contact: To send you important updates, security alerts, and promotional offers (only with your consent)

We never use your personal data for automated profiling that could work against you. At bk okay, every decision is guided by human judgment.

How long bk okay retains your data depends on the type of information and applicable legal requirements. All data is kept securely for as long as your account remains active. Certain information may be retained for a defined period even after your account is closed.

Retention Period

• Account Information: For the duration of the active account and up to 5 years after closure
• Transaction records: A minimum of 7 years as required under financial regulation laws
• KYC Documents: Up to 5 years after account closure
• Customer Service Records: Up to 3 years
• Log Files: Up to 12 months

Once the retention period expires, your data is securely deleted or anonymized so that identification is no longer possible. The deletion process is automated and subject to regular audits.

Bk okay does not sell or rent your personal data to third parties — that is a core principle of ours. However, limited information may be shared with trusted partners as necessary to operate the service.

Who We Share Your Data With

• Payment processors: Only the information necessary to process transactions (bKash, Nagad, Rocket, etc.)
• Technology service providers: Companies that assist in operating the platform, bound by strict confidentiality agreements
• Security Agency: To detect and prevent fraud
• Legal authorities: Only where required by court order or legal obligation

All our partner organizations follow international standards to protect your information. They may only use your data for its designated purpose — never for their own interests.

Bk okay uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience. We are transparent about the types of cookies we use:

Cookie type

• Essential cookies: Maintaining login sessions and ensuring site security. Disabling these cookies will prevent the site from functioning properly.
• Performance cookies: Used to analyze page loading speed and improve service quality.
• Functional Cookies: Remembers your preferred language, theme, and other settings.
• Analytics cookies: To understand user behavior — all data remains completely anonymous.

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working. To learn more about cookies, visit our Help Center View.

At bk okay, we use the latest technology and methods to keep your data secure. Our security infrastructure is continuously updated and monitored. Below are our core security measures:

• 256-Bit SSL/TLS Encryption: All data transmissions are encrypted
• Two-factor authentication (2FA): Additional security layer for your account
• Firewall protection: Advanced firewall to prevent unauthorized access
• DDoS Protection: Special measures to prevent cyberattacks
• Regular Security Audits: Regular testing by third-party experts
• Data backup: Automated daily backups, stored at a separate location
• Staff training: All our staff receive regular training on data protection

Please note, however, that no one can guarantee 100% security on the internet. Do your part by keeping your password strong and never sharing it with anyone.

Bk okay believes you have full rights over your own data. We guarantee the following rights and have made them straightforward to exercise:

• Right to Know: You may request at any time to know what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or outdated information
• Right to Erasure: Under certain circumstances, you may request the deletion of your data
• Right to Restrict Processing: You may request that your data not be used for specific purposes
• Right to Data Portability: You can download a copy of your data
• Right to object: You can opt out of marketing communications

To exercise these rights, please contact our Help Center-or email us directly at support@bkokay.com. We will respond to your request within 30 days.

Bk okay is for users aged 18 and above only. We do not knowingly collect data from minors or allow them to create accounts.

Age verification is carried out at the point of registration. If a minor's information is found to have reached us for any reason, the account will be closed and all associated data permanently deleted as soon as it is identified.

If a parent or guardian suspects their child's information has been shared with us, please contact support@bkokay.com immediately. We will resolve the matter promptly. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

The bk okay platform uses third-party services such as payment gateways and game providers. These providers may have their own privacy policies.

We only work with partners who adhere to high standards of data protection. However, bk okay is not directly responsible for how third-party services manage data. We recommend reviewing their policies before using any third-party service.

Bk okay may update this Privacy Policy as needed. Changes may be made due to new legal obligations, technological updates, or service improvements. We will notify you in advance of any significant changes.

Notice of changes will be provided through the following:

• SMS to registered mobile number
• Notification on the platform dashboard
• Notice on the website homepage

Continued use of bk okay after any changes will be considered acceptance of the updated policy. The latest version will always be available on this page. You can check the "Last Updated" date at the top of the page to see when the policy was last revised.

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to address all your queries.

• Email: support@bkokay.com
• Help Center: bkokay.com/help-center
• Response time: Within 7 business days

We take every complaint seriously and will respond to your concerns honestly and transparently. At bk okay, your privacy is not just a compliance requirement — it is our responsibility.